Q1: How do I start shopping?
Steps are as follows：
1. Step One: You can select the language you want on the top right of any page.
Q2: Can I use other currencies?
No. All products are denominated in US dollars.
Q3: How do I find the products I like or want to buy?
Q4: How do I know that if I have finished the ordering process?
Q5: What to do if I haven't received the order notification email?
If you have not received the order notification email, there might be a few reasons:
Q6: How do I check my orders?
After logging in, please go to the "Account", then "My Orders" to check your orders. You can view details of each order by clicking "view" for each order.
Q7: Why can't I find my order history in "My Orders"?
Please make sure you entered correct account, and pay attention to the following:
Q8: Can you cancel or change the orders after the order has been established?
Not exactly. Please check the following:
Q9 If order status is authorization failure, will bank charge charge my account?
No. If the order authorization failed, it might be caused by unknown reasons such as network congestion, or banking system mechanism etc. The payment company did not get the authorization code for the order, and thus can not apply for charging your account. The order did not finish, and the order is still waiting for payment, you can just go to your account and cancel the order.
Q10: How do I know the progress of my order?
Please go to "Account", then "My Orders", and each order has a status column to show the order progress. There are the following statuses:
Q11: How to get a triple invoice?
If Taiwanese users need to get a triple invoice, please fill in the Notes column during the final step of the order process, and input the invoice header, the unified number and the related notices into it.
Q12: What if the unified number is wrong in the invoice?
Please contact our customer service within 3 days after receiving the invoice. In case of cross-monthly, please raised it no late than the 3rd by the month. We will not accept changes after the deadline.
Q13: Can the invoice be writen for other item names or amount?
The name and amount on the invoice will be writen according to the order at the order creation time, and no other name or amount may be prescribed.
Q14: Can I comment or submit questions?
Yes. You can see Q&A tab under each product page. You need to log in first, then you can submit your comments or question. After you submit the comment or question, our customer service will reply as soon as possible and publish it in the product Q&A tab.
Q15: How do I download MP3/MP4 files in IPhone/IPad?
Due to IPhone/IPad restriction, users cannot install the downloaded MP3/MP4 files to the corresponding player Apps. So you need to download the files to PC, then use ITune or other programs to sync the files with IPhone/IPad Apps.